Legal
PRIVACY
POLICY.
JUKO Fashion is committed to protecting your personal data. This policy explains exactly what we collect, why, and how you can control it.
Information We Collect
Account & Identity
- Phone number — used for OTP-based authentication (no password required)
- Name & email — provided optionally for your profile and receipts
- Delivery addresses — saved addresses and pincode for order fulfilment
Order & Transaction Data
- Products purchased, sizes, quantities, and order history
- Payment method used (COD, UPI, or card) — never raw card data
- Coupon codes applied and referral coins earned or redeemed
Device & Usage Data
- IP address, browser type, operating system, and session duration
- Pages visited, click patterns, and drop notification interactions
- GPS location (with explicit consent only) for delivery zone verification
How We Use Your Information
- Process and dispatch your orders with 30-minute delivery
- Send real-time order status updates, rider location, and delivery ETAs
- Notify you of limited drops, restocks, and exclusive offers (only if you opt in)
- Manage your referral coins, coupon balances, and loyalty rewards
- Detect and prevent fraudulent orders or referral abuse
- Improve website performance and personalise your shopping experience
- Comply with applicable Indian laws and tax regulations
Data Security
- All data is transmitted over TLS 1.3 encrypted connections
- Passwords are not used — OTP authentication eliminates password breach risk
- Payment data is handled exclusively by Razorpay (PCI-DSS Level 1) — we never store card numbers, UPI IDs, or bank details
- Access to production databases is restricted to authorised personnel only, with full audit logging
- Order history is retained for 2 years for returns and legal compliance, then securely deleted
Your Rights
Request a copy of all personal data we hold about you
Update or correct inaccurate information in your profile
Request full account deletion — processed within 30 days
Unsubscribe from marketing messages and drop alerts any time
Revoke GPS consent at any time (may affect delivery zone detection)
Lodge a complaint with the relevant data protection authority
To exercise any right, email hello@jukoclothing.in with the subject line "Data Request — [Your Right]". We respond within 7 business days.
Contact Us
Privacy questions, data requests, or concerns — our team responds within 7 business days.
JUKO Fashion · Gurgaon, Haryana, India